Return policy

Article 1 – Seller
Let’s Vegan
info.letsvegan@gmail.com

Article 2 – General
2.1 These general terms and conditions apply to all offers of Let’s Vegan.
The conditions are accessible to everyone and included on the internet site
2.2 By placing an order you indicate that you agree with the delivery and payment conditions. Let’s Vegan reserves the right to change its pickup, delivery and / or payment conditions after the expiry of the term.
2.3 Unless otherwise agreed in writing, the general or specific conditions or stipulations of third parties are not recognized by Let’s Vegan.
2.4 Let’s Vegan guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.

Article 3 – Delivery
3.1 Delivery takes place while stocks last.
3.2 Let’s Vegan will execute orders within 14 working days.
If this is not possible (because the ordered item is out of stock or no longer available), there is a delay for other reasons or an order cannot be executed, or only partially, the customer will receive an order within one month after placing the order. And in that case, the customer has the right to cancel the order without costs and notice of default.
3.3 The place of delivery is the address that the customer has made known to Let’s Vegan.
3.4 The delivery obligation of Let’s Vegan will be fulfilled, subject to proof to the contrary, as soon as the goods delivered by Let’s Vegan have been offered to the customer once. For home delivery, the carrier’s report, alleging the refusal of acceptance, serves as full proof of the offer to deliver.
3.5 All terms stated on the website are indicative. No rights can therefore be derived from the aforementioned periods.

Article 4 – Prices
4.1 Prices will not be increased within the term of the offer, unless legal measures make this necessary or the manufacturer implements interim price increases.
4.2 All prices on the site are subject to printing and typing errors. No liability is accepted for the consequences of printing and typesetting errors.
4.3 All prices on the site are in U.S. Dollars and subject to local taxes and fees.

Article 5 – Viewing period / right of withdrawal
5.1 The customer has the right to return any unopened goods delivered within a period of 14 working days without giving any reason. This period starts when the ordered items have been delivered. For all food and beverage items, if the customer has not returned the unopened goods to Let’s Vegan after this period has expired, the purchase is non-refundable. The customer is obliged, before proceeding to return, to notify Let’s Vegan in writing within the period of 14 days after delivery. The customer must prove that the delivered goods have been returned on time, for example by means of proof of postal delivery. The goods must be returned in the original packaging (including accessories and accompanying documentation TAGS) and in new condition. If the goods have been used, encumbered or damaged in any way by the customer, the right to dissolution within the meaning of this paragraph will lapse. With due observance of the provisions of the previous sentence, Let’s Vegan will ensure that the full purchase amount excluding the shipping costs incurred is refunded to the customer within 14 working days after receipt of the return shipment. The return of the delivered goods is entirely at the expense and risk of the customer.
5.2 The right of withdrawal does not apply to: – Services of which the performance, with the consent of the customer, has started for a period of seven working days. – Goods or services whose price depends on fluctuations in the financial market, over which the supplier has no influence. – Goods that are manufactured according to the customer’s specifications, for example custom work, or that have a clearly personal character. – For goods or services that cannot be returned due to their nature, for example i.v.m. hygiene or food or beverage products that can spoil or age quickly. – Audio and video recordings and computer software of which the customer has broken the seal. – The delivery of newspapers and magazines; for the services of betting and lotteries.
5.3 If the customer makes use of his right of withdrawal, the costs for return shipment will be borne by the customer.

Article 6 – Data management
6.1 If you place an order with Let’s Vegan, your data will be included in the customer database. Let’s Vegan adheres to the Data Protection Act and will not provide your information to third parties. See the PRIVACY POLICY.
6.2 Let’s Vegan respects the privacy of the users of the internet site and ensures confidentiality of your personal information.

Article 7 – Warranty
7.1 Let’s Vegan guarantees that the products it delivers meet the requirements of usability, reliability and lifespan as reasonably intended by the parties to the purchase agreement, and thus guarantees the manufacturer’s warranty of the product delivered to you.
7.2 The warranty period of Let’s Vegan corresponds to the factory warranty period. However, Let’s Vegan is never responsible for the ultimate suitability of the goods for each individual application by the customer, nor for any advice regarding the use or application of the goods.
7.3 The customer is obliged to check the delivered goods immediately upon receipt. If it appears that the delivered item is wrong, inadequate or incomplete, then the customer (before proceeding to return it to Let’s Vegan) must immediately report these defects in writing to Let’s Vegan. Any defects or incorrectly delivered goods must and can be reported in writing to Let’s Vegan no later than 14 days after delivery. The goods must be returned in the original packaging (including accessories and accompanying documentation) and in new condition. Taking into use after detection of defect, damage occurring after detection of defect, encumbrance and / or resale after detection of defect, completely voids this right to complain and return.
7.4 If complaints from the customer are found to be justified by Let’s Vegan, Let’s Vegan will, at its option, replace the delivered goods free of charge or make a written arrangement with the customer about the compensation, on the understanding that the liability of Let’s Vegan and therefore the amount of the compensation is always limited to a maximum of the invoice amount of the relevant goods, or (at the option of Let’s Vegan) to the maximum in the relevant case by the claimant
7.4 If complaints from the customer are found by Let’s Vegan, Let’s Vegan will, at its option, replace the goods delivered free of charge or make a written arrangement with the customer about the compensation, on the understanding that the liability of Let’s Vegan and therefore the amount of compensation is always limited to a maximum of the invoice amount of the relevant goods, or (at the option of Let’s Vegan) to the maximum in the relevant case by the liability insurance of Let’s Vegan amount covered. Any liability of Let’s Vegan for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect damage or consequential damage or damage due to lost profit.
7.5 Let’s Vegan is not liable for damage caused by intent or equivalent deliberate recklessness of non-managerial staff.
7.6 This guarantee does not apply if: A) and as long as the customer is in default towards Let’s Vegan; B) the customer has repaired and / or processed the delivered goods himself or has them repaired and / or processed by third parties. C) the delivered goods have been exposed to abnormal conditions or are otherwise handled carelessly or have been treated contrary to the instructions of Let’s Vegan and / or instructions on the packaging; D) the inadequacy is wholly or partly the result of regulations that the government has made or will make with regard to the nature or quality of the materials used.

Article 8 – Offers
8.1 Offers are without obligation, unless stated otherwise in the offer.
8.2 Upon acceptance of a non-binding offer by the buyer, Let’s Vegan reserves the right to revoke or deviate from the offer within 3 working days after receipt of that acceptance.
8.3 Verbal commitments only bind Let’s Vegan after they have been explicitly confirmed in writing.
8.4 Offers from Let’s Vegan do not automatically apply to repeat orders. These are only available temporarily or until when stated.
8.5 Let’s Vegan cannot be held to its offer if the customer should have understood that the offer, or any part thereof, contained an obvious mistake or error.
8.6 Additions, changes and / or further agreements are only valid if agreed in writing.

Article 9 – Agreement
9.1 An agreement between Let’s Vegan and a customer is concluded after an order assignment by Let’s Vegan has been assessed for feasibility.
9.2 Let’s Vegan reserves the right not to accept orders or assignments without stating reasons or to accept them only on the condition that the shipment is made cash on delivery or after payment in advance.
9.3 Unless otherwise agreed, the amounts owed by the customer must be paid within 14 working days after delivery of the good to the address of Let’s Vegan.

Article 10 – Images and specifications
10.1 All images; photos, drawings, etc.; Among other things, data regarding weights, dimensions, colors, images of labels, etc. on the website of Let’s Vegan are only approximate, are indicative and cannot lead to compensation or dissolution of the agreement.

Article 11 – Force majeure
11.1 Let’s Vegan is not liable if and insofar as its obligations cannot be fulfilled as a result of force majeure.
11.2 Force majeure means any strange cause, as well as any circumstance that should not reasonably be at its risk. Delays or non-performance by our suppliers, disruptions in the Internet, disruptions in electricity, disruptions in e-mail traffic and disruptions or changes in technology supplied by third parties, transport difficulties, strikes, government measures, delays in the supply, negligence of suppliers and / whether manufacturers of as well as auxiliary persons, illness of personnel, defects in auxiliary or transport equipment are expressly regarded as force majeure.
11.3 Let’s Vegan reserves the right in case of force majeure to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement is amended in such a way that execution remains possible. . Under no circumstances is Let’s Vegan obliged to pay any fine or compensation.
11.4 If Let’s Vegan has already partially fulfilled its obligations when the force majeure commences, or can only partially fulfill its obligations, it is entitled to invoice the already delivered or deliverable part separately and the customer is obliged to pay this invoice. as if it were a separate contract. However, this does not apply if the already delivered or deliverable part has no independent value.

Article 12 – Liability
12.1 Let’s Vegan is not liable for damage or injury caused by incorrect use of the products. Before use, read the instructions on the packaging and / or consult our website.

Article 13 – Retention of title
13.1 Ownership of all goods sold and delivered by Let’s Vegan to the customer remains with Let’s Vegan as long as the customer has not paid the claims of Let’s Vegan under the agreement or earlier or later similar agreements, as long as the customer has not yet paid the work performed or still to be performed under this or similar agreements and as long as the customer has not yet paid the claims of Let’s Vegan due to failure to fulfill such obligations, including claims in this regard fines, interest and costs.
13.2 The goods delivered by Let’s Vegan that fall under the retention of title may only be resold in the context of normal business operations and may never be used as a means of payment.
13.3 The customer is not authorized to pledge or encumber in any other way the goods subject to retention of title.
13.4 The customer now gives unconditional and irrevocable permission to Let’s Vegan or a third party to be appointed by Let’s Vegan to, in all cases where Let’s Vegan wishes to exercise its ownership rights, to enter all those places where its belongings will then be located and to take those goods there.
13.5 If third parties seize the goods delivered under retention of title or wish to establish or assert rights thereon, the customer is obliged to inform Let’s Vegan as soon as can reasonably be expected.
13.6 The customer undertakes to insure the goods delivered under retention of title and to keep them insured against fire, explosion and water damage as well as against theft and to make the policy of this insurance available to Let’s Vegan on first request.